You may return most new, unopened items within 30 days of delivery. Shipping charges will not be refunded, but we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product, etc.). Plus, we will pay to have the replacement shipped back to you.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 business day) and the time it takes your bank to process our refund request (3 to 7 business days).
When you place an order, we will provide you with multiple shipping options to choose from and the price for each. Most orders are shipped out the same business day (if placed before 3pm MST) or within 1-2 business days after. Some orders may take longer due to a manufacture back order or if there is a delay in a shipment coming to us. If for any reason your order will be delayed outside of our normal scheduled shipping time we will contact you.